Account Manager: Manned Guarding

Account Manager: Manned Guarding

Job Title: Account Manager: Manned Guarding
Contract Type: Permanent
Location: Newcastle + North East patch
Salary: up to £29K + car + bonus
Reference: 8198
Contact Name: Alan Corcoran
Contact Email:
Job Published: September 13, 2021 13:48

Job Description

Location:         North East  : Newcastle, Darlington. Middlesbrough triangle

Previous experience in a manned guarding operations management or supervisory required.

Working for a prestigious manned guarding service provider and reporting into a Regional Manager this role will oversee the compliant delivery all Security Services (Manned Guarding) offered by the company to clients in the patch: Newcastle, Darlington + Middlesbrough


What are they offering?

  • Salary to £29K with performance bonus + Company Car/allowance
  • Executive package including pension and healthcare + 25 days holiday
  • Opportunity to work in fast paced environment with an industry leader and career opportunities
  • Working with company that invests in people: e.g. ILM training to L 5 Leadership + Management


What are they asking for?

You will be a manned guarding operations professional with management or supervisory experience (an existing Contracts Manager or a or supervisor/site manager looking for bigger challenge) with a demonstrable strong customer and client focus in the corporate arena. 

Your career will point to experience of co-coordinating a security team or services and full awareness of Security related issues and in interview you will be able demonstrate an ability to motivate, lead and develop people with the confidence to interface across all levels of the organization. An able communicator with the confidence to liaise with clients and team at all levels. You would be considered a fast thinking polished individual with initiative, ambition and energy

You will live within an hour of patch.


Responsibilities will include:


You will be focused on managing and developing client relationships and security officer welfare,  driving continuous improvement, value for money and ultimately customer satisfaction

ownership of KPI bench marking performance and continual improvement

Act as subject matter go to person in all elements of security, asset protection and counter terrorism,

Leading and developing security function within region and as directed within the wider account to maximise performance and quality of service

Manage delivery of security staff and suppliers empowering them to exceed client expectation

provide oversight on security planning and delivery identifying areas for improvements and driving change in manned services, remote security management, key holding services and risk management.

undertake risk reviews, inspections and security tests across your defined regional portfolio to make recommendations/ improvements on all aspects of security delivery

advisor to customers, spending quality time with them to review business requirements with the aspiration of becoming an essential part of any decision-making process they are involved in with regards to security and associated services.

create and maintain healthy, safe, secure and sustainable environment within the Security function and ensure compliance with Health and Safety legislation and Health and Safety Policy/Procedures

Provide assistance with ad-hoc blowouts, sickness and overtime requirements to ensure consistency of service is maintained. Provide rostering details for a rolling 3-month period to ensure scheduled absence e.g. holidays are effectively managed

Palmer McCarthy is a specialist recruiter to the Security, Facilities and Property Management sectors and acts as an agency on behalf of their client re this vacancy. If you have previously spoken to one of the Palmer McCarthy team please contact Alan Corcoran directly rather than applying again


Key Words: Manned Guarding, Account Manager, Contracts Manager, Supervisor, Security, Risk Assessments




  1. 1Have you worked for less than three companies in the last (pre covid) five years?
  2. Do you have manned guarding operations management or supervisory experience?





  1. growing but stable business- massive opportunities- unique
  2. investment in people a priority
  3. real chance to get onto management role