The Vacancy

Our client is one of the fastest growing manned guarding companies in the UK.  Delivery of a great security service has meant they are winning contract after contract and holding onto a great corporate and educational client base. This means that they are now looking for an Account Manager to develop and maintain a long term strategic relationship with a current client.

We have been asked to resource an individual with strong management/supervisory background within a manned guarding operations environment : experienced in relationship building skills experienced as well as being highly self-motivated. The account is multi sited across the North + Central London and you will live within an hours commute of the patch

What are they offering?    

£37,500  salary + bonus, , All travel between sites paid

Monday - Friday, 8-5 type role (with rare weekend activity)

What are they asking for?

• Experience in operations management/supervision in the manned guarding industry
• Excellent people manager and a passion for client service. 
• you will need to apply for and pass and enhanced DBS (very desirable if you already have)
• Ability to manage a network of relationships both internally and externally
• Performance and results oriented + able to develop, motivate and lead strong, effective, teams
• SIA Licence
• Experience working with higher education clients advantageous (not necessary)

This role could suit someone looking to step up from e.g a duty manager or supervisor role.

Responsibilities:

• As Account Manager you will be responsible for circa 25 security officers across 9 sites:
• Managing Rosters
• You will act as the key interface between the customer and all relevant departments 
• Anticipate clients existing/future needs and communicates this within the company 
• Build and maintain a close working relationship with client.
• Prepare and deliver periodical performance operations reports to client
• Anticipate external risks and develop joint strategies from intelligence gathered 
• Perform regular on site monitoring of the service delivery and update of security Assignment Instructions, Risk Assessments and other site associated procedural paperwork 
• Maintain a risk profile for each client site and implement recommendations as appropriate. 
• Address all failure of service, ensuring corrective action is taken Liaise with the HR Department in relation to human resource management. 
• Ensure site’s systems, procedures + practices are in compliance with H + S regulations
• Conduct training needs analysis and notify HR of the appropriate skills training as required.

Key Search Terms: Manned Guarding Key Account Management Security Operations 

Palmer McCarthy is a specialist recruiter to the Security related markets and acts as an agency for their client on this vacancy. 

Key Words    Manned Guarding, Security, Manager , Supervisor, Operations