A regional supplier of Facilities Management (mainly soft services) is looking for an experienced and professional Cleaning Operations Manager to successfully deliver the operational and financial targets of contracts ensuring full adherence customer’s terms of business, service level agreements (SLA’s) and industry regulations.
This is a field-based role covering the Bristol patch
What are they offering?
Salary to £35K, £3.5k allowance/Company Car & Career prospects
What are they asking for?
You will be an experienced operations / regional manager from the contract cleaning services sector and will live within one hours commute of Bristol City Centre.
In interview you will demonstrate how customer focused you are with a real passion for your team and a willingness to get around your patch and be visible to both.
Along with people management experience you will be self-motivated with evidence of a quest for continuous improvement. You will be computer literate (confident with Word, Excel) + good organisational/time management skills and ability to manage conflicting priorities.
The ability to multitask and make sound decisions in compliance with safety protocols always is crucial and at interview you will demonstrate your experience of effectively leading a team and evidence taking your willingness to take responsibility.
You will be proud of your problem-solving skills and are confident that you always do the right thing for the business, colleagues and clients. A driver’s licence is required.
Any of the following are advantageous: ISOH or NEBOSH, Six Sigma, BIC’s as would be experience of using time and attendance systems (e.g. Timegate)
You might currently be working for a company similar to Bespoke, Minster, Mrs Bucket, Samsic, Mitie, ISS.
Responsibilities will include:
Motivate and support staff to ensure maximum efficiency, take responsibility for contracts to make sure standards are delivered and maintained.
Ensure staffing levels via effective scheduling and recruitment to meet requirements; whilst maintaining systems integral for invoicing, payroll, and leave.
Staff training, coaching and development with succession plans.
Provide support and guidance to the management and supervisory team; ensuring clear objectives set and performance regularly reviewed.
Responsibility for compliance with procedures and policies; e.g. safe systems of work, quality, environment, health and safety. Ensure compliance with client requirements.
Monitor customer satisfaction and service levels including agreed KPIs.
Attend training and development programs as determined by the Director of Operations & Group Training manager. Support with recruitment and retention.
Key Search Terms: Cleaning, Contracts, Operations, Manager, Soft Services
Palmer McCarthy is a specialist recruiter to the Security, Facilities + Property related markets and acts as an agency for their client on this vacancy.