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Contract Manager: Cleaning

Contract Manager: Cleaning

Job Title: Contract Manager: Cleaning
Contract Type: Permanent
Location: Southampton
Industry:
Salary: £40,000
Reference: AC 2462
Contact Name: Alan Corcoran
Contact Email: ac@palmermccarthy.com
Job Published: July 31, 2020 15:16

Job Description

A national supplier of Facilities Management (mainly cleaning) are looking for an experienced Operations Manager to successfully deliver the operational and financial targets of a Southampton based cleaning contract, ensuring full adherence customer’s terms of business, service level agreements (SLA’s) and industry regulations.

What are they offering?

  • Salary to £40 000, Company Car, Career prospects, Pension, Healthcare etc
  • Career opportunities- a defined roadmap to Operations Director level

What are they asking for?

  • Sound cleaning industry operations knowledge + business acumen gained from working for sector competitor or end client managing cleaning suppliers.
  • Strong understanding of Health and Safety regulations
  • Excellent communication skills – articulate and focused, proficient written skills, good listener
  • A good people manager, able to motivate and maximise the contribution of a team.
  • Excellent customer service skills
  • Advanced numerical skills with the ability to understand and control a budget
  • Ability to work collaboratively. Must be willing to be hands on and get involved in day to day activities but also have the ability to delegate, think and plan strategically
  • Must hold a full UK driving license
  • The candidate will need to be present on site on an ongoing basis- so will need to live within a reasonable commute to Southampton

Responsibilities

  • Reporting to Divisional MD: manage all contracts to achieve or exceed annual revenue and profit budget
  • Ensure service levels delivered adhere to contract terms and client SLA’s
  • assess whether innovation/ improvement can be made to service delivery and implement initiatives
  • Maximise opportunities to retain and develop contract by maintaining strong client relationship
  • Direct staff and monitor performance + managing any staff performance or conduct issues
  • recruitment, retention and rostering of contract personnel
  • manage assets and materials to ensure meet service delivery needs and spend is within budget
  • regular audits across the contract to ensure contract and legal compliance
  • Manage client issues log, ensuring timely resolution and ensuring good working relationship
  • Promote secure/ safe working environment by carrying out risk assessments and security reviews
  • Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training
  • Advise on and introduce innovation in services and products.
  1. Do you have operations / contract management within the cleaning sector?
  2. Do you have a valid UK Drivers Licence
  3. Have you worked for less than 3 companies in the last 5 years

Key Search Terms: Cleaning, Contracts, Operations,