Duty Manager - Control Room

Duty Manager - Control Room

Job Title: Duty Manager - Control Room
Contract Type: Permanent
Location: South West London, London
Salary: 40000
Reference: 882301_1542031445
Contact Name: John Reader
Contact Email:
Job Published: November 29, 2018 14:04

Job Description

Our client, a leading Security Provider of manned guarding services, is seeking an experienced Duty Manager within a busy Control Room to work at their clients premises in South West London on a 4 on 4 off rolling roster basis, to work at an iconic site that is internationally renowned.

What are they offering?

  • Salary to £40k
  • 42 Hours per week. (2 days, 2 nights, 4 off from 7am -7pm and 7pm - 7am)

What are they seeking?

  • PSS (Public Space Surveillance / CCTV) Licence
  • DS (Door Supervisors) Licence
  • Excellent Communications
  • Highly organised
  • Management of Security Officers & Control Room Staff
  • Previous Management experience, ability to roster personnel, strong liaison skills


  • Oversee the CCTV, Life Safety Systems and Alarms within the Event Control Room (ECR)
  • Respond to all incidents and emergencies in accordance with customer policies and Assignment Instructions
  • To act as 'Silver Command' when co-coordinating first response to incidents in the Control Room.
  • To oversee and direct all ground resources to ensure the they comply with customer policies, the Assignment and Post Instructions
  • Escalate all incidents to the customer as defined by the customers Incident Management Plan
  • Create comprehensive and detailed Incident Reports using the electronic incident reporting software
  • Update and maintain the electronic Occurrence Log
  • Ensure all security equipment, radio communications, CCTV, Life Safety Systems and Alarms are checked for serviceability throughout the shift
  • Submit the End of Shift Report to the customer Security and the Contract Management Team
  • Ensure the Control Room is compliant with BS 7958, GDPR and customer policies
  • Any other duties required to fulfil the role.

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