Control Room Operative

Control Room Operative

Job Title: Control Room Operative
Contract Type: Permanent
Location: Docklands, London
Salary: Up to £11.26 per hour
Reference: 882382_1559839621
Contact Name: John Reader
Contact Email:
Job Published: June 06, 2019 17:47

Job Description

Palmer McCarthy have partnered up with a leading security provider of manned guarding services to find a Control Room Operator to work in a high end Corporate building located in the Docklands area.

Responsibilities include but are not limited to:

  • To answer routine and emergency calls, monitor alarms and video equipment including fire alarms, door alarms, and duress alarms and provide general assistance to both employees and guests.
  • To possess exceptional people skills and will build relationships within the team to maintain and enhance security and safety.
  • As part of a global operation, it may be required to work with peers in other geographic regions.
  • Other duties may include to;
  • Dispatch security officers, ERT, facilities, Local Emergency Services and EMS personnel as required via telephone and/or radio
  • Maintain various records of communications and events
  • Use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact Client.
  • Communicate and disseminate information, using established communication vehicles, to key partners using best practices.
  • Act as a liaison between all departments and the Physical Security Department.
  • Escalate (without delay) complaints and unusual/critical event information to Shift Supervisor and Manager.
  • Accurately maintain control of all equipment and keys in the control room and ensure that all equipment and keys signed out and returned by Security, or other parties.
  • Proactively monitor all surveillance cameras and CCTV remote viewer programs and monitor and respond to all security and safety system alarms.
  • Answer and respond to events and situations received over regular and emergency phones and intercoms.

What are they offering:

A 42 hour working week 4 on 4 off shift pattern

A pay rate of £11.26 ph. rising to £11.96 ph. once fully trained

What are they asking for:

  • Advanced computer skills and proficiency, including - Microsoft Office, C Cure
  • Excellent verbal and written communication skills.
  • Have a keen interest in global security risks.
  • Strong analytical and problem solving skills.
  • Self-motivated and able to work under little to no direct supervision.
  • A strong customer service focus.
  • Ability to work in a team environment.
  • Ability to multi-task.
  • Must be able to speak clearly, give direction and provide guidance to employees and security staff during emergencies.
  • Able to work and communicate effectively with all levels of leadership.
  • High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgement, discretion and diplomacy.


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