Global Security Operations Centre/Alarm Receiving Centre Manager

Global Security Operations Centre/Alarm Receiving Centre Manager

Job Title: Global Security Operations Centre/Alarm Receiving Centre Manager
Contract Type: Permanent
Location: Stansted, Essex
Salary: up £45,000 basic + bonus
Reference: 1205
Contact Name: Alan Corcoran
Contact Email:
Job Published: July 19, 2021 16:02

Job Description

Global Security Operations Centre Manager               Stansted, Essex                      

A leading provider of security services (manned guarding, maritime + risk constancy/intelligence) are seeking an ambitious Security Operations Centre (SOC) / Alarm Receiving Centre (ARC)  professional, to take over the management of a busy and growing Global SOC and soon to be NSI Gold Approved Alarm Receiving Centre. This company has grown exponentially and is about to embark on a range of Critical National Infrastructure projects, that this role will be supporting.

The Manager’s main role will focus on guiding teams through a period of onboarding major clients and change. The successful candidate will know have worked in a SOC or ARC environment as a manager or senior supervisor and understand the importance of communication and compliance.

The control room operates on a 24/7 hour basis. However, this role will be mainly Monday-Friday

What are they offering?

  • Salary to £45K with excellent career prospects in a growing business
  • Entrepreneurial, supportive + fun environment:
  • pension, laptop, mobile, 25 days holiday


What are they asking for?

  • CCTV/ Control Room/SOC experience essential
  • A proven track record in helping teams to improve their performance
  • Experience with IT systems and communicating with a wide range of stakeholders
  • Attention to detail and methodical approach to work is essential.
  • An ability to act calmly and make decisions in difficult / crisis situations
  • Working with both the companies own staff as well as external clients. You will have experience of managing staff including rostering as well as preparing reports and dealing with clients
  • We are looking for a responsible individual who will carry out operational procedures, best practice both internally and when dealing with customers and the improvement of client services.
  • This role is suitable for a person who is looking to develop their career and who possess the ability to work on their own initiative whilst adhering to company procedures
  • You will be able to identify issues such as activations not being responded to and be able to put in place corrective actions.
  • You could be an experienced ARC/ Control Room/SOC Manager or someone working at a supervisory level who is ready for the step up.


  • To provide a professional and exceptional service to the SOC/ARC customers through innovative and proactive behaviour and defining best practice to manage operation in an efficient proactive / reactive manner, ensuring that all work is undertaken in compliance with the operating procedures, current legislation and the codes of practice.
  • Supporting operations inc: Manned Guarding, Maritime + CCTV operations – scheduling, booking on/off, lone worker support, CCTV + Fire response, GEO sensing, maritime tracking
  • Maintaining industry accreditations including NSI Gold Standard and ISO9001:2015
  • To effectively manage all systems to the clients agreed SLA’s
  • Manage and drive projects from inception, early stage, or in progress to completion.
  • Handle new client accounts and bring up to operational speed
  • Lead in developing and/or executing projects for financial improvement.
  • Devise and deliver ways of working around current organisational challenges and issues.
  • Influence and help change behaviours of commercial, financial and operational teams to new ways of working and systems to maximise the value of products and services.
  • Manage staff training and development.

Key Search Terms: 

ARC Control Room Manager, Security, Rostering, Activations, Scheduling, Officers, CCTV

Palmer McCarthy Solutions Ltd is acting as a Recruitment Agency for their client on this role.




  1. 1 Have you worked for less than three companies in the last (pre covid) five years?
  2. 2 Do you have previous GSOC/ARC management experience
  3. Do you live less than an hours commute from Stansted, Essex?



  1. growing business- massive opportunities + career opportunities
  2. opportunity to make mark on new division/venture
  3. supportive and strong management team.