A leading national FM provider are seeking a Security Operations Director to

manage a portfolio across their Midlands + North patch

The successful candidate will be responsible for effectively leading a team of

Contract Managers and support staff to achieve profitability and growth targets

whilst ensuring the highest standards of service delivery. The welfare of your team

is also a priority. You must also be absolutely committed to your clients.

What are they offering?

 Fully expensed company car,Mobile phone and Laptop

 Future career advancement within a growing company with structured

training and development (they are on track to double their already large

portfolio in the next 18 months)

 Salary to £67,000 (dependent on experience)

 Car/Car Allowance of circa £7000

What are they asking for?

Operational Management experience within the manned guarding sector. 

Must live close to motorway network to allow quick access to the patch.

Personable and credible in their dealings with both clients and officers

Demonstrable success in leading, managing and growing a business unit. With

particular emphasis on the management of people including: delegation, customer

relationships, succession planning, performance management and working with

others to achieve results.

Demonstrable experience in progressively larger roles where they have driven

improvements in growth, service quality, retention, cost effectiveness and

profitability. The ability to analyse complex problems, identify root causes and

make timely decisions that bring matters to a successful conclusion.

Previous experience of managing national/key accounts and multi-site operations,

of developing medium and high value business, strong track record of contract

retention and growth.

You will also be able to demonstrate a track record of developing strategies and

portfolio growth.

Responsibilities:

To direct and lead all operational activities within the region through the

implementation of clear strategic objectives. 

To control regional P&L and drive the region to meet agreed revenue, gross

margin, contract retention and control of overhead targets in order to meet

company objectives.

To proactively develop effective working relationships with key stakeholders

including clients, strategic customers, colleagues and industry experts to promote

the Company brand.

To manage own portfolio of key clients including participating in service review

meetings, the recruitment and selection of key staff, to actively manage the

performance of all on-site staff to ensure contract agreements and service

standards are met.

To lead, manage and motivate direct reports through the effective use of goal

setting, team briefings, performance review, appraisals, performance

management, development and succession planning in order to support individuals

and teams in fulfilling their potential and maximising productivity.

To ensure the highest standards of performance in business processes, such as:

management reporting, administration, customer relationship management and

recruitment, in order to drive the success of the business.

To define, champion and implement best operational practice in quality and service

delivery by means of robust and measurable processes, which can be benchmarked

against industry/national standards.

To actively participate in organisational projects and to support the development of

strategic plans in order to achieve alignment between capability, capacity and

business need.

To lead the regional operations management teams to ensure that Health & Safety

and Quality procedures are implemented and maintained, at all client sites and

Company offices and that any incidences or discrepancies are reported and

addressed.

To deputise for the Regional Director by providing expert input, leadership and

management for both the operational and senior management teams.

The Job holder holds a semi-autonomous role and has full accountability for the

performance of their region as well as the day-to- day management of their team(s)

the job holder supports strategic leadership decisions on the structure, business

mix and strategy to achieve business objectives.

Key Search Terms: Manned Guarding Regional Operations Manager Manned

Guarding Corporate Strategic

Palmer McCarthy is a specialist recruiter to the Security Industry and acts as an

agency for their client on this vacancy.