A leading national FM provider are seeking a Security Operations Director to
manage a portfolio across their Midlands + North patch
The successful candidate will be responsible for effectively leading a team of
Contract Managers and support staff to achieve profitability and growth targets
whilst ensuring the highest standards of service delivery. The welfare of your team
is also a priority. You must also be absolutely committed to your clients.
What are they offering?
Fully expensed company car,Mobile phone and Laptop
Future career advancement within a growing company with structured
training and development (they are on track to double their already large
portfolio in the next 18 months)
Salary to £67,000 (dependent on experience)
Car/Car Allowance of circa £7000
What are they asking for?
Operational Management experience within the manned guarding sector.
Must live close to motorway network to allow quick access to the patch.
Personable and credible in their dealings with both clients and officers
Demonstrable success in leading, managing and growing a business unit. With
particular emphasis on the management of people including: delegation, customer
relationships, succession planning, performance management and working with
others to achieve results.
Demonstrable experience in progressively larger roles where they have driven
improvements in growth, service quality, retention, cost effectiveness and
profitability. The ability to analyse complex problems, identify root causes and
make timely decisions that bring matters to a successful conclusion.
Previous experience of managing national/key accounts and multi-site operations,
of developing medium and high value business, strong track record of contract
retention and growth.
You will also be able to demonstrate a track record of developing strategies and
To direct and lead all operational activities within the region through the
implementation of clear strategic objectives.
To control regional P&L and drive the region to meet agreed revenue, gross
margin, contract retention and control of overhead targets in order to meet
To proactively develop effective working relationships with key stakeholders
including clients, strategic customers, colleagues and industry experts to promote
the Company brand.
To manage own portfolio of key clients including participating in service review
meetings, the recruitment and selection of key staff, to actively manage the
performance of all on-site staff to ensure contract agreements and service
standards are met.
To lead, manage and motivate direct reports through the effective use of goal
setting, team briefings, performance review, appraisals, performance
management, development and succession planning in order to support individuals
and teams in fulfilling their potential and maximising productivity.
To ensure the highest standards of performance in business processes, such as:
management reporting, administration, customer relationship management and
recruitment, in order to drive the success of the business.
To define, champion and implement best operational practice in quality and service
delivery by means of robust and measurable processes, which can be benchmarked
against industry/national standards.
To actively participate in organisational projects and to support the development of
strategic plans in order to achieve alignment between capability, capacity and
To lead the regional operations management teams to ensure that Health & Safety
and Quality procedures are implemented and maintained, at all client sites and
Company offices and that any incidences or discrepancies are reported and
To deputise for the Regional Director by providing expert input, leadership and
management for both the operational and senior management teams.
The Job holder holds a semi-autonomous role and has full accountability for the
performance of their region as well as the day-to- day management of their team(s)
the job holder supports strategic leadership decisions on the structure, business
mix and strategy to achieve business objectives.
Key Search Terms: Manned Guarding Regional Operations Manager Manned
Guarding Corporate Strategic
Palmer McCarthy is a specialist recruiter to the Security Industry and acts as an
agency for their client on this vacancy.