Operations Manager: Soft Services: Healthcare

Operations Manager: Soft Services: Healthcare

Job Title: Operations Manager: Soft Services: Healthcare
Contract Type: Permanent
Location: Buckinghamshire
Salary: 58,000 plus bonus, healthcare, 25 days AL
Reference: 2511 AC
Contact Name: Alan Corcoran
Contact Email:
Job Published: October 23, 2020 08:33

Job Description

A leading provider of Facilities Management are looking for a highly experienced Soft FM professional to join their team as a Soft Services Operations Manager on an extremely important hospital contract.

This department delivers patient feeding, window cleaning, pest control and domestic services, therefore a solid previous experience in either cleaning orcatering operations management within a healthcare environment is needed. This department employs over 250 staff that would require strong leadership skills and preferably previous experience dealing with trade unions.

Applications are sought from those in a similar senior operations role or those hoping to step up from a deputy type of position.

What are they offering?

  • Up to £58,000 + bonus + flexible benefits- healthcare, pension etc
  • Great career prospects (defined patch)
  • 25 days holiday
  • A true meritocracy where you have the autonomy to manage your own workload
  • This account sees a lot of projects and large investments and therefore offers excellent development and progression opportunities

What are they asking for?

You will be a proven healthcaere soft services manager with a proven track record in complex service delivery. In interview you will demonstrate excellent stakeholder management skills and be able to point to experience in delivering Soft Services on a successful P&L contract

It is a given that you will have substantial business management experience at a senior level within the cleaning sector with a diverse workforce in a customer/patient service environment. Your ambition and resilience in management and work ethic are key to your success and you be an effective communicator with experience of budget management

Desirable would be hospital experience and the ability to set standards at every level, providing methods of measurement and undertaking such training or remedial action as appropriate where such standards are not achieved


Ensure high levels of customer satisfaction are monitored, measured and managed

Manage efficient and patient focused soft services inc. cleaning, ward host service, patient dining

Ensure that all financial and qualitative targets and KPIs are achieved

Financial management within agreed budgets and deliver budgeted profit and turnover

Manage clients proactively, ensuring their expectations are exceeded and effectively communicate all client needs and business opportunities within the division

Responsible for recruitment and management of subordinates, and personal development, reward and recognition, appraisals, health and safety, and communication of shared goals

Maintain soft services that exceed the level of performance required in the contractual quality performance regime

Eliminate the risk of financial penalties

Develop and maintain effective communication with patients, relatives and hospital staff

Adopt a team approach and participate fully with colleagues in the delivery and development of efficient integrated services, irrespective of discipline

Lead and motivate a large diverse workforce leading by example