Regional Operations Manager :Manned Guarding

Regional Operations Manager :Manned Guarding

Job Title: Regional Operations Manager :Manned Guarding
Contract Type: Permanent
Location: London
Salary: Up to £77,000 (dependent on experience)
Reference: ROM (T)
Contact Name: Alan Corcoran
Job Published: December 06, 2016 11:01

Job Description

National Manned Guarding provider are seeking a Regional Operations Manager to manage a

portfolio of circa £15million across their SE patch.

Reporting to the Regional Director the successful candidate will be responsible for effectively leading

a team of Contract Managers and support staff to achieve profitability and growth targets whilst

ensuring the highest standards of service delivery. The welfare of your team is also a priority (circa


What are they offering?

 Fully expensed company car,Mobile phone and Laptop

 Future career advancement within a growing company with structured training and


 Salary to £77,000 (dependent on experience)

 Car/Car Allowance of circa £7000

What are they asking for?

 Operational Management experience within the manned guarding sector.

 Must live within commutable distance of Central London.

 Credible in their dealings with both clients and officers

 Experience of managing manned guarding operations of £10m+

 Demonstrable success in leading, managing and growing a business unit. With emphasis on

the management of people including: delegation, customer relationships, succession

planning, performance management and working with others to achieve results.

 Demonstrable experience in progressively larger roles where they have driven

improvements in growth, service quality, retention, cost effectiveness and profitability. The

ability to analyse complex problems, identify root causes and make timely decisions that

bring matters to a successful conclusion.

 Previous experience of managing national/key accounts and multi-site operations, of

developing medium and high value business, strong track record of contract retention and


 Full P L responsibility with the ability to "interrogate the financials"

 A track record of client growth with a reputation for visibility on the ground (with clients and



 To direct and lead all operational activities within the region through the implementation of

clear strategic objectives.

 To control regional P&L and drive the region to meet agreed revenue, gross margin, contract

retention and control of overhead targets to meet company objectives.

 To proactively develop effective working relationships with key stakeholders including

clients, strategic customers, colleagues and industry experts to promote the Company


 To assist and support the Sales and National Accounts teams in identifying and securing

medium and high value new business opportunities e.g. National Accounts, in line with

business objectives.

 To manage own portfolio of key clients including participating in service review meetings,

the recruitment and selection of key staff, to actively manage the performance of all on-site

staff to ensure contract agreements and service standards are met.

 To lead, manage and motivate direct reports through the effective use of goal setting, team

briefings, performance review, appraisals, performance management, development and

succession planning to support individuals and teams in fulfilling their potential and

maximising productivity.

 To ensure the highest standards of performance in business processes, such as:

management reporting, administration, customer relationship management and

recruitment, to drive the success of the business.

 To define, champion and implement best operational practice in quality and service delivery

by means of robust and measurable processes, which can be bench marked against

industry/national standards.

 To actively participate in organisational projects and to support the development of strategic

plans to achieve alignment between capability, capacity and business need.

 To lead the regional operations management teams to ensure that Health & Safety and

Quality procedures are implemented and maintained, at all client sites and Company offices

and that any incidences or discrepancies are reported and addressed.

 To attend and lead management meetings, and produce financial and operational reports as


 To deputise for the Regional Director by providing expert input, leadership and management

for both the operational and senior management teams.

 The Job holder holds a semi-autonomous role and has full accountability for the

performance of their region as well as the day-to- day management of their team(s) the job

holder supports strategic leadership decisions on the structure, business mix and strategy to

achieve business objectives.

Key Search Terms: Manned Guarding Regional Operations Manager Manned Guarding Corporate


Please only apply if you have managed a 10m+ manned guarding portfolio.

Palmer McCarthy is a specialist recruiter to the Security Industry and acts as an agency for their

client on this vacancy.