A national FM supplier is looking for an experienced operations professional from the manned guarding industry to successfully deliver the operational and financial targets of a very important, newly won, highly visible security contract within the higher education sector, ensuring full adherence customer’s terms of business, service level agreements (SLA’s) and industry regulations.
What are they offering?
- Salary to £50,000 + bonus, Career prospects, Pension, Healthcare etc
What are they asking for?
You will be an experienced operations / contract manager from the manned guarding sector having managed a workforce of 80+ across multi sites and live a commutable distance from Coventry
Along with people management experience you will be self-motivated with evidence of a quest for continuous improvement. The ability to multitask and make sound decisions in compliance with safety protocols at all times is crucial and at interview you will demonstrate your experience of effectively leading a team and evidence taking your willingness to take responsibility
In interview you will be demonstrate a strategic approach + the ability to manage via kpis/ SLA + an enjoyment of drilling down into contracts to develop a best in class service. You will also be able to discuss you knowledge of new developments with the security industry in terms of tech and “gadgets”
You will be proud of your problem solving skills and the ability to introduce innovation and improvements to contracts you have worked on in the past. You will not be phased by a multi stakeholder client environment.
Any Higher Education sector experience would be advantageous.
Via direct reports (4) ensure staffing levels are deployed efficiently to meet the client's operational requirements; whilst maintaining the internal control systems integral for invoicing, employee payroll, annual leave and absence and sickness management.
Lead planning of Graduation & Ad-Hoc Events, working with the Events team to ensure clarity on fulfilment needs and operational process.
Ensure effective staff training, coaching and development; ensuring succession plans are in place - ensure all agents are trained. Provide support and guidance to the management and supervisory team; ensuring clear objectives are set and that performance is regularly reviewed
Take responsibility for ensuring compliance with company procedures and policies; in particular completion of necessary paperwork i.e. safe systems of work, quality, environment, health and safety. Ensure compliance with client and legal requirements.
introduce service delivery improvements around cost base and /stakeholder satisfaction
Monitor staff performance, standards and absence taking remedial action where required; using corporate equipment checks, and any other relevant monitoring tools as required
Engaged with HE specialists AUDE, AUSCO and other HE security managers
Key Search Terms: Security, Contracts, Operations, Manager, Manned Guarding
Palmer McCarthy is a specialist recruiter to the Security, Facilities + Property related markets and acts as an agency for their client on this vacancy.
- 1 Have you worked for less than three companies in the last (pre covid) five years?
- 2 Do you have previous operations or Contracts Management experience within the Manned Guarding sector managing a team of 80+ across multisites?
- Have you worked in a multi-stake holder client environment
- Stable role
- Career development with the chance to bring innovation
- supportive and strong management team.