A national FM supplier is looking for an experienced operations professional from the manned guarding/loss prevention industry to successfully deliver the operational and financial targets of a very important, highly visible security contract within the retail sector, ensuring full adherence customer’s terms of business, service level agreements (SLA’s) and industry regulations.

This is not a supermarket environment

What are they offering?

• Salary to £55,000 + car, bonus, Career prospects, Pension, Healthcare etc

What are they asking for?

You will be an experienced account/ operations / contract manager from the manned guarding or Loss Prevention sector having managed across multi sites and live a commutable distance from Mansfield (e.g. Sheffield or Leeds)

Along with client management experience you will be self-motivated with evidence of a quest for continuous improvement and account growth. The ability to multitask and make sound commercial decisions is crucial and at interview you will demonstrate your experience of effectively working I similar environments and evidence of your willingness to take responsibility

In interview you will be demonstrate a strategic approach + the ability to manage via kpis/ SLA + an enjoyment of drilling down into contracts to develop a best in class service.  You will also be able to discuss your knowledge of new developments with the security industry in terms of tech and “gadgets” So any technical Fire and security knowledge would be advantageous

You will be proud of your problem solving skills and the ability to introduce innovation and to contracts you have worked on in the past. You will not be phased by a multi stakeholder client environment.

Any high value retail sector experience would be advantageous.

Responsibilities:

This is a client biased Account Management role with responsibility for the profitable running of the account, working with a strong operational team, + developing margin opportunities and wallet spend

Top level responsibility via operational team- ensure staffing levels are deployed efficiently to meet the client's operational requirements; whilst maintaining the internal control systems integral for invoicing, employee payroll, annual leave and absence and sickness management.

Ongoing client liaison across a number of senior stakeholders

Lead planning of Store openings & Ad-Hoc requirements, working with the scheduling team to ensure clarity on fulfilment needs and operational process.

Provide support and guidance to the management and supervisory team; ensuring clear objectives are set and that performance is regularly reviewed

introduce service delivery improvements around cost base and /stakeholder satisfaction