Senior Operations Manager: Cleaning

Senior Operations Manager: Cleaning

Job Title: Senior Operations Manager: Cleaning
Contract Type: Permanent
Location: Cardiff-Bristol
Salary: up £40,000 basic + car + bonu
Reference: AC 2481
Contact Name: Alan Corcoran
Contact Email:
Job Published: May 22, 2020 14:09

Job Description

Ref:      2481     Job Title: Senior Operations Manager:  Cleaning                       Cardiff- Bristol


The Vacancy   

A national supplier of Facilities Management (mainly cleaning) are looking for an experienced Operations Manager to successfully deliver the operational and financial targets of all local (S Wales + Bristol) cleaning contracts, ensuring full adherence customer’s terms of business, service level agreements (SLA’s) and industry regulations.

What are they offering?

  • Salary to £40 000, Company Car, Career prospects, Pension, 
  • career opportunities- a defined roadmap to Operations Director level


What are they asking for?

  • Sound cleaning industry knowledge + business acumen gained from working for  sector competitor.
  • Strong understanding of Health and Safety regulations
  • Excellent communication skills – articulate and focused, proficient written skills, good listener
  • A good people manager, able to motivate and maximise the contribution of a team.
  • Excellent customer service skills
  • Advanced numerical skills with the ability to understand and control a budget
  • Ability to work collaboratively. Must be willing to be hands on and get involved in day to day activities but also have the ability to delegate, think and plan strategically
  • Must hold a full UK driving license
  • The candidate will need to be present at Regional Head Office Cardiff on an ongoing basis- so will need to live within the patch within Swansea, Merthyr Tydfil, Cheltenham, Bristol, Clevedon, Cardiff, Bridgend- the closer to Cardiff/Bristol the better.
  • Experience of Obtaining + retaining ISO 14001 and 9001 advantageous
  • Timegate experience advantageous



  • Reporting to Divisional MD: manage all contracts to achieve or exceed annual revenue and profit budget
  • Ensure service levels delivered adhere to contract terms and client SLA’s
  • assess whether innovation/ improvement can be made to service delivery and implement initiatives
  • Maximise opportunities to retain and develop contract by maintaining strong client relationship
  • Direct staff and monitor performance + managing any staff performance or conduct issues
  • recruitment, retention and rostering of contract personnel
  • manage assets and materials to ensure meet service delivery needs and spend is within budget
  • regular audits across the network to ensure contract and legal compliance
  • Manage client issues log, ensuring timely resolution and ensuring good working relationship
  • Promote secure/ safe working environment by carrying out risk assessments and security reviews
  • Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training
  • Advise on and introduce innovation in services and products.


Key Search Terms: Cleaning, Contracts, Operations,

Palmer McCarthy is a specialist recruiter to the Security, Facilities + Property related markets and acts as an agency for their client on this vacancy.            


  1. Do you have operations / contract management within the cleaning sector?
  2. Do you have a valid UK Drivers Licence
  3. Have you worked for less than 3 companies in the last 5 years