Job Title: Service Manager, Fire & Security.
Region: London & South East
Our client has been operating in the UK and Ireland Fire Safety industry for 75 years and has become an established industry leader highly regarded for their levels of customer satisfaction, service and innovation. Due to continued growth, they have an excellent opportunity for a Service Manager to join the team with operational responsibility for clients in the London and South East. The ideal candidate will have a strong track record on delivering excellent levels of service excellence through effectively managing teams and managing client relationships.
A knowledge of the Fire & Security industry would be an advantage but not essential.
What are they offering?
The opportunity to join an industry leading organisation who offer excellent career development and progression opportunities actively encouraging their employees to learn and grow. This role will allow the successful candidate to demonstrate their skills and experience gained within the service industry whilst being fully supported by the senior management team to perform their role to the best of their abilities.
- Salary to £35K + company car
- 28 days holiday
- 40 hours per week Monday to Friday
What are they asking for?
An experienced Service Manager with a proven background in achieving and improving service levels, effectively managing and leading teams, developing strong client relationships and achieving SLA’s. This exciting role will offer a high degree of autonomy and the opportunity to make a positive impact on the business.
The Service Manager will be required to travel to client sites, attend regular meetings in the London & South-East area and work closely with colleagues within the organisation on continuous service improvement. Experience of remote management of staff is desirable and the ability to motivate team members and colleagues is essential.
- Effective team management and development
- Attending regular client meetings and reviews
- Ensuring ISO accreditations are maintained
- Managing contract implementations
- Responding to customer enquiries quickly and effectively
Service, security, fire ,safety.
Palmer McCarthy is a specialist recruiter to the Security, Facilities and Property Management sectors and acts as an agency on behalf of their client re this vacancy.