Operations Manager

Operations Manager

Job Title: Operations Manager
Contract Type: Permanent
Location: Newcastle
Salary: £45K + 25 days AL
Reference: 1541 ACN
Contact Name: Alan Corcoran
Contact Email:
Job Published: March 27, 2021 13:27

Job Description

    Job Title:  Alarm Receiving Centre (ARC) Manager                 


A leading provider of security services (CCTV, systems + manned guarding) is seeking an experienced Manager to take over the management of a busy NSI Gold Approved Alarm Receiving Centre. This company has grown exponentially and is about to embark on a range of Critical National Infrastructure projects, that this role will be supporting.

The ARC Manager’s main role will focus on guiding teams through a period of onboarding major clients and change. The successful candidate will be used to leading teams + will have solid commercial experience that could have been gained from a wide number of roles and working environments previously.

The control room operates on a 24/7 hour basis. However this role will be mainly Monday-Friday

What are they offering?

  • Salary to £45K with excellent career prospects in a growing business
  • Entrepreneurial, supportive + fun environment:
  • pension, laptop, mobile, 25 days holiday


What are they asking for?

CCTV/ Control Room experience desirable but not essential

A proven track record in helping teams to improve their performance

Experience with IT systems and communicating with a wide range of stakeholders

Attention to detail and methodical approach to work is essential.

An ability to act calmly and make decisions in difficult / crisis situations

Working with both the companies own staff as well as external clients. You will have experience of managing staff including rostering as well as preparing reports and dealing with clients

We are looking for a responsible individual who will carry out operational procedures, best practice both internally and when dealing with customers and the improvement of client services.

This role is suitable for a person who is looking to develop their career and who possess the ability to work on their own initiative whilst adhering to company procedures

You will be able to identify issues such as activations not being responded to and be able to put in place corrective actions.

You could be an experienced ARC/ Control Room/Security Manager or someone working at a supervisory level who is ready for the step up.

Desirable would be Commercial product and/or service development experience in an Alarm Receiving Centre role (Preferred) and any CPNI experience


To provide a professional and exceptional service to the ARC customers through innovative and proactive behaviour and defining best practice To manage the ARC operation in an efficient proactive / reactive manner, ensuring that all work is undertaken in compliance with the operating procedures, current legislation and the codes of practice.

Maintaining industry accreditations including NSI Gold Standard and ISO9001:2015

To effectively manage all systems to the clients agreed SLA’s

Manage and drive projects from inception, early stage, or in progress to completion.

Manage the performance of an Alarm Receiving Centre (Control Centre).

Handle new client accounts and bring up to operational speed within the ARC.

Lead in developing and/or executing projects for financial improvement.

Devise and deliver ways of working around current organisational challenges and issues.

Successfully partner with key internal and external stakeholders to enable success of the project.

Influence and help change behaviours of commercial, financial and operational teams to new ways of working and systems to maximise the value of products and services.

Manage staff training and development.

Key Search Terms: 

ARC Control Room Manager, Security, Rostering, Activations, Scheduling, Officers, CCTV

Palmer McCarthy Solutions Ltd is acting as a Recruitment Agency for their client on this role