A national supplier of Facilities Management (mainly soft services) are looking for an experienced and professional Service Industry People Manager to successfully deliver the operational and financial targets of a very important highly visible cleaning contract ensuring full adherence customer’s terms of business, service level agreements (SLA’s) and industry regulations.
Due to the nature of the contract this is a night time based role: Working Hours: initially: 2200-0630 (although its anticipated there will be future flexibility)
What are they offering?
- Salary to £50,000, 5K allowance/Company Car, Career prospects, Pension, Healthcare etc
What are they asking for?
You will be an experienced operations / contract manager from the contract cleaning services sector and will live within an hours commute of Bletchley, Northampton, Coventry, Birmingham or Crewe . The more central the better.
Along with people management experience you will be self-motivated with evidence of a quest for continuous improvement. You will be computer literate and confident with Word, Excel along + good organisational/time management skills and ability to manage conflicting priorities.
The ability to multitask and make sound decisions in compliance with safety protocols at all times is crucial and at interview you will able to demonstrate your experience of effectively leading a team and evidence taking your willingness to take responsibility
You will be proud of your problem solving skills and are confident that you always does the right thing for the business, colleagues and clients. Strong communication skills are essential to the role as is service industry operation people management experience. (e.g. Cleaning, Soft Services, Security, Catering, Industrial Recruitment, Facilities) A drivers licence is required.
Any of the following are advantageous: ISOH or NEBOSH, Six Sigma, BIC’s
To motivate and support staff to ensure maximum efficiency, take responsibility for the day to day running of personnel deployed to the cleaning contract to make sure contractual standards are delivered and maintained.
ensure that appropriate staffing levels are deployed efficiently via effective scheduling and recruitment to meet the client's operational requirements; whilst maintaining the internal control systems integral for invoicing, employee payroll and absence and sickness management.
Welfare visits to teams across 5 major sites
Conduct effective staff training, coaching and development; ensuring succession plans are in place - ensure all agents are trained. Provide support and guidance to the management and supervisory team; ensuring clear objectives are set and that performance is regularly reviewed
Manage uniform eqipment, materials and PPE stock levels,
Monitor annual leave allocation in conjunction with employee contracts of employment
Take responsibility for ensuring compliance with company procedures and policies; in particular completion of necessary paperwork i.e. safe systems of work, quality, environment, health and safety. Ensure compliance with client and legal requirements.
Monitor customer satisfaction and service levels including agreed KPIs.
Monitor staff performance, standards and absence taking remedial action where required; using corporate equipment checks, and any other relevant monitoring tools as required
Follow all reasonable instructions and carry out all reasonable duties necessary to deliver a World Class service to our clients, customers and stakeholders.
Attend training and development programs as determined by the Director of Operations & Group Training manager. Support with recruitment and retention.
Key Search Terms: Cleaning, Contracts, Operations, Manager, Soft Services
Palmer McCarthy is a specialist recruiter to the Security, Facilities + Property related markets and acts as an agency for their client on this vacancy.