Customer Service: Case Handler

Customer Service: Case Handler

Job Title: Customer Service: Case Handler
Contract Type: Permanent
Location: Hybrid: WFH 3 days / 2 days in Malmesbury Office
Salary: To £24k
Reference: 1651
Contact Name: Nigel Marshall
Contact Email:
Job Published: January 05, 2023 04:03

Job Description

Customer Case Handlers 

Our client is a leading property management company who operate across the UK. Due to continued expansion within their business they have an opportunity to recruit two additional team members to deal with inbound customer service enquiries.

Reporting to the Head of Service Delivery and supporting a team of Account Managers this is a work from home opportunity three days per week with 2 days a week in the office.

What are they offering?

  • Competitive salary to £24k, 3 days a week working from home.
  • 25 days holiday + company pension  
  • Free parking on site + modern , friendly ,working environment
  • All home working equipment provided.

What are they asking for?

The Case Handlers are responsible for dealing with inbound customer enquiries, supporting the Account Managers and responding to email and telephone enquiries. They are also responsible for scheduling planned and reactive maintenance requests ,responding to contractor queries , scheduling works and dealing with invoicing. The highest level of customer service is always required as well as a high degree of accuracy and attention to detail. Applicants will need to be highly organised , able to structure their day and be self-managing when working from home.      

Key Responsibilities

  • Build and maintain strong, long-lasting relationships.
  • To handle all calls in a professional manner.
  • To load new work instructions from clients / Account Managers onto Veritas’s CRM system (Salesforce).
  • To allocate tasks to contractors and manage through to completion.
  • To coordinate and schedule customer repairs / planned maintenance.
  • To proactively monitor own workload and prioritise action where required.
  • Accounting procedures including signing off, of contractor invoices, sending invoices to client and liaison with Accounts.