Senior Cleaning Operations Manager

Senior Cleaning Operations Manager

Job Title: Senior Cleaning Operations Manager
Contract Type: Permanent
Location: South Wales & Bristol
Salary: To £45k + £5k Car Allowance
Reference: 8812
Contact Name: Barry Mills
Contact Email:
Job Published: August 23, 2022 13:53

Job Description

A national supplier of Facilities Management (mainly cleaning) are looking for an experienced Operations Manager to successfully deliver the operational and financial targets of all local (S Wales + Bristol) cleaning contracts, ensuring full adherence customer’s terms of business, service level agreements (SLA’s) and industry regulations.

What are they offering?

  • Salary to £45 000, £5K car allowance, Career prospects, Pension, Healthcare etc
  • Career opportunities - a defined roadmap to Operations Director level

What are they asking for?

  • Sound cleaning industry knowledge + business acumen gained from working for sector competitor.
  • Strong understanding of Health and Safety regulations
  • Excellent communication skills – articulate and focused, proficient written skills, good listener
  • A good hands on (yet strategic)people manager, able to motivate, delegate and maximise the contribution of a team.
  • You might currently be working for a company similar to Bespoke, Minster, Mrs Bucket, Samsic, Mitie, ISS etc
  • Excellent customer service skills
  • Advanced numerical skills with the ability to understand and control a budget
  • Ability to work collaboratively. Must be willing to be hands on and get involved in day to day activities but also have the ability to delegate, think and plan strategically
  • Must hold a full UK driving license
  • The candidate will need to be present at Regional Head Office Cardiff on an ongoing basis- so will need to live within the patch within Swansea, Merthyr Tydfil, Cheltenham, Bristol, Clevedon, Cardiff, Bridgend, Newport- but the closer to Cardiff/Bristol the better.
  • Experience of Obtaining + retaining ISO 14001 and 9001 advantageous
  • Timegate experience advantageous
  • Reporting to MD: manage all contracts to achieve or exceed annual revenue and profit budget
  • Ensure service levels delivered adhere to contract terms and client SLA’s
  • Assess whether innovation/ improvement can be made to service delivery and implement initiatives
  • Maximise opportunities to retain and develop contract by maintaining strong client relationship
  • Direct staff and monitor performance + managing any staff performance or conduct issues
  • Recruitment, retention and rostering of contract personnel
  • Manage assets and materials to ensure meet service delivery needs and spend is within budget
  • Regular audits across the network to ensure contract and legal compliance
  • Manage client issues log, ensuring timely resolution and ensuring good working relationship
  • Promote secure/ safe working environment by carrying out risk assessments and security reviews
  • Communicate Health and Safety processes and policies to all staff and ensure they remain adequately trained including contract specific training
  • Advise on and introduce innovation in services and products.